Virtual Assistance: How Tech in Healthcare Shapes the Way Patients and Nurses Interact

Virtual assistance has changed the healthcare industry for the better

Virtual assistance has changed the healthcare industry for the better

As we walk into any hospital, it’s easy to see that patients outnumber nurses by scores. This means it’s close to impossible to achieve a 1:1 patient to nurse ratio, especially in places where medical centers are limited.

Because nurses dedicate themselves to provide as much care as possible to any patients they run into, they deserve just as many facilities in order to make it easier and less of a hassle.

This is where Virtual Assistance comes in.

Virtual Assistance allows nurses to take in any information about their patients in real time. With high quality video coverage over multiple rooms, families of patients who need continuous surveillance no longer need to pay high costs that accompany such services. This includes patients who tend to roam off their beds or weaker patients that attempt to get up themselves and risk falling down.

Constantly having to monitor patients has its toll on nurses as well. On a normal day, they spend most of their day on foot, moving from one room to another. Having to commute to a fixed workstation for research, patient reports, or to contact external sources for a better diagnosis makes it even harder, causing delays and fatigue between caring for patients and working.

Because nurses dedicate themselves to provide as much care as possible to any patients they run into, they deserve just as many facilities

Virtual assistance and mobility solutions are one way to tackle these problems, now more than ever because almost all technology has moved to a mobile platform.

The agility that this technology provides has multiple benefits. With the network that will run over the hospital’s infrastructure, nurses and doctors will be able to analyze patient statistics and keep in touch when needed. Better yet, if the network chosen is VoIP, then:

  • All voice data is sent via the internet, eliminating all call costs made via the hospital’s network
  • This voice data can be locked within the provider’s private loops, making it impossible for the rest of the internet to tap in and interfere with your private medical information.
  • IP Phones used for VoIP facilitates patients, such as immediate recognition when they call from their beds for help, saving the time that is lost explaining who and where they are located. This works with the help of avatars and contact details that can be fed in the IP Phones as soon as they are admitted.
  • Follow-Me enabled IP Phones let the patient reach out, no matter what. If the desired doctor/nurse is unable to attend the call, it will be diverted to another device, and so on until attended. IP Phones can also be programmed to divert calls to another doctor’s phone, making sure no patient is left unattended.

Find out how technology like Cisco’s helps make healthcare easier for nurses, doctors, and patients.

Can VoIP and Virtual Assistance work for your hospital? Get a FREE quote today!

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