A troubleshooting guide for common VoIP problems

Check these troubleshoot tips for VoIP before getting professional help

Common VoIP problems often have simple solutions

Like any internet service, VoIP can also face a couple of issues during its term of use. Some of the problems are usually minor glitches in the system that are momentary; others may require professional care.

One important thing you must consider before calling technical services is to be on the lookout for causes of the disruption. Sometimes, a kink in a cable or your fellow coworker’s game could be the cause behind the mayhem.


Here we would like to share the most common problems and how to solve them, so you can spare your IT guy some time to take a break.


Jittery Voice

Jitter is caused by the improper and untimely transfer of packets across the network. This results in a distorted message, which can be very inconvenient during important calls. Jitter buffers help moderate the packet intervals, and help to produce a smooth voice call.

On the other hand, sometimes the buffer adjustment is not compatible with the data transfer, so they have to be altered. While static buffers offer fixed jitter control, dynamic buffers can be manually set to solve the problem.


Lag in voice communication

Lag is a common and extremely annoying problem that can affect voice quality during a call. This is again caused by a disrupted voice data transfer. Quality of Service is useful in a way that it prioritizes your voice transfer over other media/data. This ensures a seamless voice call while the other actions are looked after later on. VoIP providers usually offer the service, which can save your business from downtime.


Noise/ Hushed sound 

A problem in sound during a call can be related to your mouthpiece, or in general to the equipment you use to make calls. Old, antique phones have less tolerance for long-time quality calls, so you might want to put the old-timer to rest, and invest in a compatible VoIP Phone.

Cables and routers should also be checked in case of any physical defects such as broken parts or kinked wires, which can both cause bad voice quality. The cable should be of good quality, and the connection between the phone and router should be as direct as possible.


Problem with the Bandwidth

 If none of the problems stated above relate to the issue you are facing, then it could be a general bandwidth compatibility problem. The bandwidth allocated to your business is not enough to support the complete functions of your business. This can be solved by choosing the plan that suits your business needs.

Another factor that affects bandwidth, as with any other technical problem, is the physical state of the routers, cables, and related equipment. Restarting the system can refresh and eliminate the problem, so give these options a try before calling for assistance.


Are you interested in more troubleshooting tips? Give us a call, and we will be happy to help you out!

Leave a Reply

Your email address will not be published. Required fields are marked *